Tiger Slots Privacy Policy – Your Data Protection Guide

1. Introduction

This Privacy Policy describes how Tiger Slots ("we", "us", "the platform") collects, stores, uses and protects the personal information of registered players and visitors to tigerslots.pro and our mobile application. By creating an account or using any feature of Tiger Slots, you acknowledge that you have read this policy and consent to the practices described here.

This policy should be read alongside our Terms and Conditions and Responsible Gaming guide, both of which form part of the overall agreement between you and Tiger Slots. If you have questions about this policy at any point, our support team is available around the clock and is happy to explain anything in plain language.

We take our obligations seriously. The information you share with Tiger Slots stays within the platform ecosystem — it is not sold, rented or traded. Every piece of data we hold serves a specific purpose directly related to running your account or keeping the platform secure and compliant.

2. Data We Collect

Tiger Slots collects personal data in two main ways: information you provide directly, and data generated automatically through your use of the platform.

Information You Provide

• Registration details: Full legal name, date of birth, email address and a password when you create your account.
• Contact information: A phone number, which may be requested during verification or for two-factor authentication.
• Identity verification documents: A copy of your national identity card (CNIC), passport or other government-issued ID when you complete our know-your-customer (KYC) process.
• Payment information: Details of your JazzCash account, Easypaisa wallet, bank account number or card details when you make a deposit or withdrawal. Full card numbers are never stored on Tiger Slots servers — they are handled by our payment processors.
• Support communications: Records of your conversations with our support team, including emails, chat messages and any attachments you send.

Data Collected Automatically

• Device and browser information: Your device type, operating system, browser version and screen resolution.
• IP address and approximate location: Used for security checks, fraud prevention and ensuring the platform is accessed appropriately.
• Session and activity data: Pages visited, games played, bets placed, deposit and withdrawal history, and time spent on the platform.
• Cookies and similar tracking technologies: See Section 5 for full details on how cookies are used.

Data Category	Examples	Collected When
Identity Data	Name, date of birth, CNIC / passport	Registration and KYC verification
Contact Data	Email address, phone number	Registration and account updates
Financial Data	JazzCash / Easypaisa details, bank info	Deposits and withdrawal requests
Technical Data	IP address, device type, browser	Every platform visit
Usage Data	Games played, bets, session length	While logged into your account
Communications Data	Support chat history, emails	When you contact our support team

3. How We Use Your Data

Every use of your personal data at Tiger Slots serves a specific, legitimate purpose. We do not process your data for any reason beyond what is described here.

• Account management: Creating and maintaining your Tiger Slots account, processing your login, and keeping your profile up to date.
• Transaction processing: Handling deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity and age verification: Confirming that you are 18 or over and that your account details are genuine, as required for responsible operation of the platform.
• Fraud prevention and security: Detecting unusual activity, protecting your account from unauthorised access and maintaining the integrity of the platform.
• Platform improvement: Analysing aggregated usage patterns to improve game performance, the deposit flow, the mobile app experience and customer support response times.
• Customer support: Responding to your queries, resolving account issues and processing responsible gaming requests such as deposit limits or self-exclusion.
• Responsible gaming: Monitoring for patterns that may indicate problem gambling and making protective tools available to your account.
• Promotional communications: Sending you information about bonuses, new games or platform updates — but only if you have opted in to receive such messages. You can opt out at any time from your account settings.

4. Payments and KYC Verification

Because Tiger Slots processes real PKR transactions, we are required to verify your identity before processing withdrawals or when your account activity triggers a review. This is a standard process across all legitimate gaming and financial platforms and is there to protect you as much as it is to protect the platform.

During KYC, you may be asked to submit one or more of the following:

• A clear copy of your Pakistani CNIC (front and back), passport or other government-issued photo ID.
• A recent utility bill, bank statement or other document confirming your address.
• A screenshot or confirmation from your JazzCash, Easypaisa or bank account showing that it belongs to you and matches the name on your Tiger Slots account.

All documents submitted for KYC are stored securely and used only for the purpose of identity verification. They are not shared with third parties except where required by applicable law or as described in Section 6 of this policy. Documents are retained for the period described in Section 7 and then securely deleted.

Payment Data

Tiger Slots does not store full card numbers or complete mobile wallet credentials on its own servers. Payment data is passed directly to our certified payment processing partners using encrypted connections. These partners are contractually bound to handle your financial information in accordance with applicable data protection standards. When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the transaction is handled within that provider's own secure environment.

5. Cookies and Tracking Technologies

Tiger Slots uses cookies and similar technologies to make the platform work correctly and to understand how players use it. A cookie is a small file placed on your device when you visit a website. It allows the site to remember certain information about your visit.

Types of Cookies We Use

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your account preferences and ensure the deposit and withdrawal flow works correctly. These cannot be disabled without breaking the platform.
• Analytics cookies: We use anonymised analytics to understand which games are popular, where players spend their time on the platform, and where technical issues may be occurring. This data is aggregated — it does not identify you personally.
• Security cookies: These help us detect and prevent fraud, identify unusual login behaviour and protect your account from unauthorised access attempts.
• Preference cookies: These remember your language, display settings and other customisations so you do not have to set them every time you log in.

You can manage cookies through your browser settings at any time. Please be aware that disabling essential cookies will affect platform functionality, including your ability to log in and make transactions. Disabling analytics or preference cookies will not affect core platform access.

6. Sharing Your Data

Tiger Slots does not sell, rent or trade your personal information. We share data only with specific categories of trusted third parties, and only to the extent necessary to deliver the services you use on the platform.

• Payment processors: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card networks. These providers receive only the data necessary to complete your transaction.
• Identity verification providers: Specialist KYC service providers who assist in verifying identity documents and cross-checking data as part of the account verification process.
• Game content providers: Third-party studios whose slot, Live Casino, fish game and sports betting products are integrated into Tiger Slots. These providers may receive anonymised session data to support game functionality and fairness auditing.
• IT infrastructure and cloud service providers: Providers of secure hosting, database management and content delivery services that power tigerslots.pro and our mobile app.
• Customer support tools: Platforms used to manage live chat and email support communications, which may store conversation histories for quality and training purposes.
• Legal and regulatory authorities: If required by law or in response to a lawful investigation, Tiger Slots may disclose personal data to relevant authorities. We will only do so where we are legally obligated and will do so only to the extent required.

All third-party partners with whom we share personal data are required to maintain appropriate data security standards and are prohibited from using your information for their own marketing or commercial purposes.

7. Data Retention

Tiger Slots retains your personal data for as long as your account is active and for a period thereafter as needed for legal, financial and operational purposes. The specific retention periods depend on the category of data:

• Account and identity data: Retained for the lifetime of your account and for a defined period after account closure, as required for anti-money laundering compliance and dispute resolution.
• Transaction records: Deposit, withdrawal and betting history is retained for a minimum period in line with financial record-keeping requirements.
• KYC documents: Retained for the period required by applicable compliance obligations, after which they are securely deleted.
• Support communications: Retained for a reasonable period to allow for follow-up and quality review, then deleted on a rolling basis.
• Cookie and analytics data: Anonymised analytics data may be retained in aggregated form indefinitely. Individual session data is not retained beyond the period needed for its specific purpose.

When data is no longer needed and its retention period has expired, Tiger Slots deletes or anonymises it securely. If you request account closure, your data will be handled in accordance with this retention schedule — some data cannot be immediately deleted due to legal obligations, but we will inform you of this when you make a closure request.

8. How We Protect Your Data

Tiger Slots applies multiple layers of technical and organisational security to protect your personal information against unauthorised access, loss, disclosure or misuse.

• Encryption in transit: All data transmitted between your device and Tiger Slots servers is protected by TLS (Transport Layer Security) encryption. Look for the padlock icon in your browser address bar when using the platform.
• Encrypted data storage: Sensitive data including passwords and identity documents is stored in encrypted form. Passwords are hashed and are never stored in plain text.
• Access controls: Access to player data within Tiger Slots is restricted to staff and systems with a genuine need for that access. All internal access is logged and regularly reviewed.
• Two-factor authentication: Tiger Slots supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling this feature from your account security settings.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access or unusual transaction patterns and can trigger additional verification steps or temporary account holds when warranted.
• Security testing: The platform undergoes regular security assessments to identify and address vulnerabilities before they can be exploited.

While we take every reasonable precaution, no online platform can guarantee absolute security. You play an important role in protecting your own account — use a strong, unique password, enable 2FA, and never share your login credentials with anyone.

9. Your Rights Over Your Data

As a Tiger Slots player, you have specific rights regarding your personal information. You can exercise any of these rights by contacting our support team:

• Right to access: You can request a copy of the personal data Tiger Slots holds about you at any time.
• Right to correction: If any of the information we hold about you is inaccurate or out of date, you can ask us to correct it. You can update basic account details directly from your profile settings.
• Right to deletion: You can ask us to delete your personal data. We will do so where we are not legally required to retain it. Some data — particularly transaction and KYC records — may need to be kept for a defined period regardless of a deletion request.
• Right to restrict processing: You can ask us to pause the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format for your own use or to transfer to another service.
• Right to withdraw consent: Where our processing of your data is based on consent — for example, sending you promotional emails — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

All requests are processed promptly. We may need to verify your identity before acting on a request to ensure we are responding to the account holder. If a request cannot be fulfilled in full due to legal obligations, we will explain the reason clearly.

10. Minors and Under-18 Access

Tiger Slots is strictly an adult platform. We do not knowingly collect, store or process personal data from anyone under the age of 18. All registration attempts are subject to age verification, and we may request documentary proof of age at any stage.

If you are a parent or guardian and believe that a minor has registered an account on Tiger Slots or provided us with personal information without your knowledge, please contact our support team immediately. We will investigate promptly and, if confirmed, close the account and securely delete any associated data.

11. Changes to This Policy

Tiger Slots reserves the right to update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or updates to legal and compliance requirements. When we make significant changes, we will notify registered players by email or through a platform notification, and the updated policy will be published on this page with a revised "Last Updated" date at the top.

We encourage you to review this page periodically. Your continued use of Tiger Slots after a policy update constitutes your acceptance of the revised terms. If you do not agree with the changes, you may request account closure through our support team.

12. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to how Tiger Slots handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.

We aim to acknowledge all privacy-related requests within a short period and to resolve them fully as quickly as possible. Where a request requires additional time due to its complexity, we will keep you informed of progress throughout.